BOSTON, September 8, 2022 /PRNewswire/ — Vee24 today announced that a leading bed and mattress supplier, Time4Sleep, is live on the Vee24 platform. Online customers can now schedule live video appointments to see products up close or can visit the website and talk to agents via text chat and video chat to ask questions and co-browse the website.
Time4Sleep operates entirely online but understands that customers often need more information or to see products before making a major purchase. Thanks to Vee24, customers can now schedule a video call appointment directly from the Time4Sleep website to view beds, mattresses and bedroom furniture. At the scheduled appointment time, the agent will initiate a live video call and walk the customer through the showroom, answering questions, showing products and discussing options.
“Our customers come from all over the UK and it is not possible for most of them to visit our showroom,” explains Jonathan Warren, Director, Time4Sleep. “Using the Vee24 platform, we are now able to meet customers without them leaving home, discuss their needs and show them our product range using live high definition video. We are excited to the answer so far.video appointments have exceeded our expectations, agents love the simplicity and innovation, and customers can buy with confidence, having seen the products in more detail than with an online purchase. typical line.”
Customers have three ways to engage with an agent when they arrive on site. They can start a text chat conversation and then seamlessly move it to a two-way video call if needed. Or they can schedule a video appointment for a more comprehensive product consultation. The unique Vee24 platform makes it easy to switch conversations from text to video chat, and the appointment scheduling feature is simple and intuitive to use.
“Early results have been very encouraging and we are delighted to support Time4Sleep’s goal of providing a fantastic in-store shopping experience to online customers,” comments Joseph Nounan, CEO, Vee24. “Video calling and live video appointment scheduling offer a real point of difference between Time4Sleep and other online bedroom retailers – and customers appreciate a service that means they can make decisions about major purchases without leaving home.”
Vee24 helps leading brands deliver great person-to-person customer experiences that accelerate their digital business. Vee24’s digital customer experience platform – powered by high-definition video chat, text chat, AI-enabled chatbots, co-browsing, screen sharing, online appointment scheduling line, etc – enables customer-centric teams to increase online sales and deliver better customer service, and build brand loyalty. Brands can seamlessly connect their virtual and in-person experience using this omnichannel customer engagement platform. Vee24 is headquartered in Boston, MA with European headquarters in Macclefield, England. Vee24 customers include leading brands in the retail, automotive and financial services industries.
For more information
Jacqui FreemanJD Marketing
View original content for multimedia download: https://www.prnewswire.com/news-releases/time4sleep-meets-customers-online-with-live-video-chat-and-scheduled-video-appointments-301619981.html