UBA upgrades chatbot functionality as ‘Leo’ launches service on Google Business Chat, Instagram

The United Bank for Africa (UBA) Plc has announced the extension of the services of Leo, its artificial intelligence chatbot, to Google Business Chat and Instagram.

Leo – UBA’s AI-powered chatbot, which allows customers to use their social media accounts to perform key banking transactions – was first introduced in January 2018.

According to a statement released yesterday, it has since evolved into a bespoke and personalized virtual banker for several UBA clients across its 20 African countries. : Before now, UBA’s Leo served customers on Facebook Messenger, Whatsapp and Apple Chat,” he added.

The bank also announced an exciting upgrade to Leo’s existing functionality, where customers are now allowed to conduct their business in an animated 3D format. “Armed with this upgrade and its recent expansion to Instagram and Google Business, customers will now be able to transact more from the comfort of their homes and will now be able to perform more activities such as transferring funds, checking sales, the purchase of airtime and data. , and easily get their bank statements, from any of these social media platforms,” he added.

UBA Group Chief Executive/Managing Director Kennedy Uzoka, who spoke about Leo’s enhanced functionality, explained that the bank was always looking for innovative ways to develop strategies to make transactions easier for the many users of the bank, while guaranteeing maximum security. of their operations.

He said, “At UBA, we have worked with tech giants who have the global capability to ensure not only seamless but also effortless banking for millions of our customers across Africa.

“At UBA, we have partnered with the best to actualize this unbeatable innovation that has the potential to revolutionize the way banking is done in Africa.

He revealed that Leo’s activities had spread across Africa, changing the face of e-banking in other key African locations including Cameroon, Zambia, Ivory Coast, Senegal, Congo DRC, Tanzania, Kenya, Uganda, Sierra Leone, Gabon, Chad. , Congo Brazzaville, Benin, Mozambique, Zambia, Guinea, Burkina Faso, Mali.

Uzoka pointed out that Leo’s uniqueness lies in convenience.

“Customers can initiate transactions without leaving their favorite phone apps.

“By bringing Leo into the comfort zone of its customers, UBA’s chat banking became a pioneering innovation and has since enjoyed leadership status in the chat banking space,” he said. Explain.